The Journey Pipe® stands behind the quality of our products, and our company philosophy is all about you. The Journey Pipe® comes with a one (1) year limited warranty against manufacturer’s defects. Unfortunately, we are only able to warranty products purchased directly from www.TheJourneyPipe.com.
We are unable to provide warranty coverage on purchases made on any Amazon, EBay or other e-commerce sites. Any peeling or chipping of the coating is not covered under our warranty policy, please see our FAQ page for further information.
Please contact us at CustomerCare@TheJourneyPipe.com to initiate a warranty claim. You will need to provide proof of purchase and pictures of the defects. Please do not send used merchandise back.
If you have any questions about this Warranty Policy, the practices of this site, or your dealings with this site, please contact us at:
c/o Head Choice
10035 Federal Dr, Colorado Springs, CO 80908
Toll Free: 855-80-VAPOR